Infusion Access Coordinator - Fast Benefits, Patient Care

Beth Israel Lahey Health; Westwood (MA); On-site; USD 32,000 - 47,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Access Coordinator for Home Infusion Services to ensure timely initiation of infusion services by coordinating referrals, benefits verification, and medication authorization. You will interact with patients, providers, payers, and internal staff to ensure accurate processing and excellent service.

The role emphasizes benefits investigations, payer communication, and collaboration with home infusion teams to meet patient needs and regulatory

Qualifications

• High School diploma or GED required.
• 2-3 years of related work experience in infusion medication, specialty pharmacy, or related healthcare services.
• Familiarity with medical terminology.

Responsibilities

• Conduct benefits investigations and initiate prior authorizations as needed.
• Navigate payer portals to evaluate coverage and communicate benefit details to patients or caregivers.
• Maintain frequent phone and electronic communication with patients, providers, case managers, and internal pharmacy staff.
• Collaborate with home infusion staff to assess patient needs and arrange necessary resources.
• Clarify prescription orders and ensure clinical documentation is complete for insurance and compliance requirements.
• Expedite the discharge process by clearly communicating updates and requirements to case managers and discharge planners.
• Identify hospitalized patients who may be appropriate candidates for home infusion services.
• Escalate patient or provider concerns appropriately while maintaining professionalism and empathy.

Job description

Beth Israel Lahey Health is seeking a Patient Access Coordinator for Home Infusion Services to ensure timely initiation of infusion services by coordinating referrals, benefits verification, and medication authorization. You will interact with patients, providers, payers, and internal staff to ensure accurate processing and excellent service.

The role emphasizes benefits investigations, payer communication, and collaboration with home infusion teams to meet patient needs and regulatory