Home Improvement Warranty Technician

PJ Fitzpatrick; Philadelphia (Philadelphia County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Training

Overtime

Company vehicle

Medical and Dental Insurance

401k with Company Match

Fun atmosphere with contests

Job summary

P.J. Fitzpatrick is seeking a Post-Install Customer Care Technician to troubleshoot and diagnose issues with roofing, siding, doors, and other installations. Enjoy benefits like paid training, a company vehicle, health insurance, and performance incentives.

You will also manage customer interactions and sales opportunities while maintaining a professional image. The position requires physical strength to lift heavy materials and operate various tools, along with excellent customer service

Qualifications

• Must be able to lift and carry equipment up to 100 lbs.
• Valid driver's license is required.
• Ability to work in various weather conditions.

Responsibilities

• Troubleshoot and diagnose home repair issues.
• Communicate repair needs to customers.
• Generate sales leads for various services.

Skills

Leak detection

Troubleshooting

Customer service

Self-motivation

Tools

Power tools

Hand tools

Metal bending brake

Job description

Job description

Job Summary:

Are you tired of wondering if you will be working tomorrow or if you will be getting 40 hours this week?

If so, experience what it is like to work for a professional home improvement company that offers top pay with additional performance incentives and great benefits including 401K with company match. P.J. Fitzpatrick is seeking a Post-Install Customer Care Technician who can diagnose and correct issues associated with warranty claims and punch-list items on products installed by PJ Fitzpatrick, including, but not limited to: Roofing, Siding, Doors, Windows and Gutters.

Essential Job Responsibilities:

1. Troubleshoot and diagnose various home repair issues

2. Communicate repair needs and opportunities to customers

3. Balance the needs of the customer with the profitability of the project

4. Generate Sales leads for gutters, roofing, siding, trim, doors, windows, and baths

5. Create and deliver detailed scopes of work and other forms

6. Accurately follow procedures

7. Maintain company vehicle, ensure regular and timely maintenance

8. Maintain professional appearance and reliability

9. Deliver the highest level of excellence in customer service

10. Manage daily schedule with direction from Coordinator

11. Maintain an active role in own advancement of product knowledge and best practices necessary for all scopes of work

Pay: Hourly rate plus the potential of a monthly incentive

#PJFITZ2025

Requirements:

1. Lifting and carrying equipment and materials of up to 100 lbs.

2. Operating power tools and hand tools

3. Operating a metal bending brake

4. Climbing step ladders and 24' - 40' extension ladders

5. Walking and working on elevated and uneven surfaces (roofs)

6. Working outside exposed to the elements

7. Frequent standing, sitting, crawling, bending, lifting, carrying, walking, kneeling, reaching, balancing, pushing, pulling, etc. in awkward positions

8. Must have a valid drivers license.

Additional required skills:

• Leak detection and resolution
• Ability to identify troubleshoot problems
• Offer solutions and deliver only the best customer service experience
• Self-motivation and a desire to get the job done correctly
• Ability to communicate recommendations for additional repairs and/ or replacement solutions to the customer
• Have patience with customers in need

Benefits:

• Paid Training
• Overtime
• Company vehicle with gas card and EZ Pass - You take vehicle home!
• Medical, Dental, Vision and Life Insurance
• Company Cell Phone and Tablet (iPhone and iPad)
• 401k with Company Match
• Generous Performance Incentives
• Fun atmosphere with regular games, contests, prizes, company events, and extra prizes
• Paid Personal Time Off - including the day off for your birthday!
• Equipment and tools such as a brake, ladders, power tools.