Home Improvement Project Consultant

Wayfair; Columbus (OH); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

Wayfair in the United States is seeking a Home Improvement Specialist to act as a trusted project advisor. You will guide customers through renovation decisions, leveraging product knowledge and consultative selling to deliver complete home improvement solutions in-store.

Responsibilities include building relationships, offering tailored recommendations, and creating project quotes while ensuring a smooth, informative shopping experience.

Qualifications

• 1+ year of experience in retail sales or customer-facing roles.
• 1+ year of experience working with Home Improvement products, in at least 1 category (bathroom, appliance, etc).

Responsabilités

• Build authentic customer relationships by asking thoughtful questions to understand project goals, timelines, budgets, style preferences, and installation needs.
• Guide customers through high-consideration purchases including flooring, vanities, cabinetry, lighting, fixtures, storage solutions, and other renovation categories.
• Drive project-based selling by offering personalized recommendations, quotes, add-on selling, and project planning.
• Build long-term customer relationships by supporting customers through multiple renovation phases.
• Deliver home improvement expertise across flooring, bath, kitchen, lighting, organization, and décor integration.
• Translate complex product details into customer-friendly guidance.
• Connect products across categories to create cohesive project solutions.

Connaissances

Consultative selling

Product knowledge

Customer service

Active listening

Formation

Retail experience

Description du poste

Wayfair in the United States is seeking a Home Improvement Specialist to act as a trusted project advisor. You will guide customers through renovation decisions, leveraging product knowledge and consultative selling to deliver complete home improvement solutions in-store.

Responsibilities include building relationships, offering tailored recommendations, and creating project quotes while ensuring a smooth, informative shopping experience.