Home Improvement Customer Service Specialist

Lowe's Home Centers, LLC; Manassas (VA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Associate Discount (10%)

Track to the Trades program

Job summary

Lowe's Home Centers, LLC in Manassas, VA is seeking a Customer Service Associate to help customers find products and services for home improvement. You will greet shoppers, answer questions, and ensure a positive shopping experience throughout the store.

This role supports multiple departments and involves stocking shelves, processing orders and deliveries, and collaborating with team members to deliver exceptional service. Part-time positions are available with benefits and employee discounts.

Qualifications

• 6 months experience using a computer.
• 6 months experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic.
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Computer literacy

Retail tech experience

Reading & arithmetic

Standing ability

Lifting 25 lbs

Education

No degree required

Job description

Lowe's Home Centers, LLC in Manassas, VA is seeking a Customer Service Associate to help customers find products and services for home improvement. You will greet shoppers, answer questions, and ensure a positive shopping experience throughout the store.

This role supports multiple departments and involves stocking shelves, processing orders and deliveries, and collaborating with team members to deliver exceptional service. Part-time positions are available with benefits and employee discounts.