Home Improvement Customer Service Specialist

Lowe's Companies, Inc.; Christiansburg (VA); On-site; USD 2,066,000 - 2,204,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Associate discount

Paid time off

Job summary

Lowe's is seeking a Customer Service Associate to welcome customers, help them find products, and ensure a positive shopping experience. You may work in various store departments and will perform tasks from assisting customers to stocking shelves.

The role supports bilingual candidates and offers opportunities for growth with a focus on customer satisfaction and teamwork. Part-time positions are available, with a range of benefits described by the associate programs.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• 6 months of Retail and/or customer service experience
• Bi-lingual skills
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Dow n stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer experience

Retail tech experience

Basic math

Physical stamina

Lifting 25 lbs

Bi-lingual skills

Job description

Lowe's is seeking a Customer Service Associate to welcome customers, help them find products, and ensure a positive shopping experience. You may work in various store departments and will perform tasks from assisting customers to stocking shelves.

The role supports bilingual candidates and offers opportunities for growth with a focus on customer satisfaction and teamwork. Part-time positions are available, with a range of benefits described by the associate programs.