Home Improvement Customer Service Specialist

Lowe's Companies, Inc.; Springfield (IL); On-site; USD 2,066,000 - 2,204,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) with company match

Associate Discount (10%)

Track to the Trades program

Job summary

Lowe's Companies, Inc. is seeking a part-time Customer Service Associate to greet customers, help them locate products, and provide friendly service across departments in-store. You’ll engage with customers, answer questions, and ensure needs are met throughout the day.

You will also assist with stocking, processing orders and deliveries, and may cross-train in other areas to help deliver excellent service. Benefits, training, and growth opportunities are available.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Computer proficiency

Retail technology

Basic math

Physical stamina

Bilingual (preferred)

Job description

Lowe's Companies, Inc. is seeking a part-time Customer Service Associate to greet customers, help them locate products, and provide friendly service across departments in-store. You’ll engage with customers, answer questions, and ensure needs are met throughout the day.

You will also assist with stocking, processing orders and deliveries, and may cross-train in other areas to help deliver excellent service. Benefits, training, and growth opportunities are available.