Home Improvement Customer Service Specialist

Lowe's; Burlington (NC); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee/·

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's is hiring a Customer Service Associate to welcome shoppers and help them locate products for home improvement needs.

You will assist customers, stock shelves, process orders, and collaborate with other store departments to deliver excellent service. This role supports a diverse customer base and offers opportunities for growth and skill development.

Join a team that values safety, teamwork, and community engagement, with benefits and flexible scheduling options for part-time associates.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Computer literacy

Retail tech familiarity

Basic math

Tools

POS system

Job description

Lowe's is hiring a Customer Service Associate to welcome shoppers and help them locate products for home improvement needs.

You will assist customers, stock shelves, process orders, and collaborate with other store departments to deliver excellent service. This role supports a diverse customer base and offers opportunities for growth and skill development.

Join a team that values safety, teamwork, and community engagement, with benefits and flexible scheduling options for part-time associates.