Home Improvement Customer Service Specialist

Lowe's Companies, Inc.; Alcoa (TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k)

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Join Lowe’s as a Customer Service Associate in our store, where you’ll welcome customers, help them locate products, and ensure a smooth checkout experience.

You’ll work in a dynamic retail environment with flexible, part-time schedules and access to benefits including health insurance options, tuition assistance, a company‑matching 401(k) and Employee Stock Purchase Program, a 10% associate discount, and the Track to the Trades program.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail tech

Basic math

Tools

POS system

Job description

Join Lowe’s as a Customer Service Associate in our store, where you’ll welcome customers, help them locate products, and ensure a smooth checkout experience.

You’ll work in a dynamic retail environment with flexible, part-time schedules and access to benefits including health insurance options, tuition assistance, a company‑matching 401(k) and Employee Stock Purchase Program, a 10% associate discount, and the Track to the Trades program.