Customer Service & Home Improvement Specialist

Lowe's Companies, Inc.; Pasco (WA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance options

401(k) with company match

Associate Discount

Track to the Trades program

Tuition assistance

Job summary

Lowe's is seeking a Customer Service Associate to welcome customers, help them find products, and resolve questions across home improvement categories in a busy store environment. You will engage with customers and assist with product selection and services throughout your shift.

The role offers flexible schedules with strong benefits including health insurance options, a company-matching 401(k), an associate discount, and growth opportunities through the Track to the Trades program.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Bilingual

Job description

Lowe's is seeking a Customer Service Associate to welcome customers, help them find products, and resolve questions across home improvement categories in a busy store environment. You will engage with customers and assist with product selection and services throughout your shift.

The role offers flexible schedules with strong benefits including health insurance options, a company-matching 401(k), an associate discount, and growth opportunities through the Track to the Trades program.