Home Improvement Customer Service Pro — Flexible Hours & Benefits

Lowe's Companies, Inc.; Rockford (IL); On-site; USD 42,981,000 - 44,700,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) with company match

10% Associate Discount

Track to the Trades program

Job summary

Lowe's is hiring a Customer Service Associate in Illinois. You will welcome customers, help them find products, answer questions, and provide friendly service across various departments. You may assist with stocking, processing orders, and tailoring service to customer needs at the checkout.

The role emphasizes teamwork, adaptability, and effective communication to ensure a positive shopping experience for customers in a dynamic home improvement environment.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer literacy

Retail technology experience

Basic math

Job description

Lowe's is hiring a Customer Service Associate in Illinois. You will welcome customers, help them find products, answer questions, and provide friendly service across various departments. You may assist with stocking, processing orders, and tailoring service to customer needs at the checkout.

The role emphasizes teamwork, adaptability, and effective communication to ensure a positive shopping experience for customers in a dynamic home improvement environment.