Home Improvement Customer Service Associate

Lowe's Home Centers, LLC; Portland (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) matching

Employee Stock Purchase Plan

Associate Discount

Track to the Trades

Job summary

Lowe's Home Centers, LLC is seeking a Customer Service Associate to warmly welcome customers, help them find products, and support home improvement solutions in-store. You will handle questions, guide shoppers through the aisles, and ensure merchandise is organized and available to meet customer needs.

This role emphasizes friendly service, reliability, and the ability to work across departments to deliver a great shopping experience.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Computer literacy

Basic math

Standing endurance

Communication

Tools

Smartphones and tablets

Job description

Lowe's Home Centers, LLC is seeking a Customer Service Associate to warmly welcome customers, help them find products, and support home improvement solutions in-store. You will handle questions, guide shoppers through the aisles, and ensure merchandise is organized and available to meet customer needs.

This role emphasizes friendly service, reliability, and the ability to work across departments to deliver a great shopping experience.