Home Improvement Customer Engagement Appointment Specialist

Renewal by Andersen | Esler Companies; Framingham (MA); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

Training Provided

Career Path

Performance Bonuses

Job summary

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In this performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience.

Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects.

Qualifications

• Experience handling inbound/outbound calls and qualifying leads.
• Ability to schedule in-home consultations and deliver strong customer experiences.
• Proficient with CRM systems to track interactions and follow-ups.

Responsibilities

• Be the first point of contact for homeowners exploring replacement options.
• Qualify leads, schedule in-home consultations, and nurture prospects.
• Collaborate with sales and operations to ensure smooth customer journeys.

Skills

Inbound Calls

Outbound Calls

Lead Qualification

CRM Tools

Customer Service

Tools

CRM Software

Job description

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In this performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience.

Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects.