Home Improvement Customer Care Specialist

Lowe's; Charlotte (NC); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k)

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s is hiring a Customer Service Associate in Charlotte, NC. The role focuses on welcoming customers, helping them find products, and delivering friendly service across departments. You may assist with stocking, processing orders, and ensuring customer needs are met in a fast-paced retail environment.

Experience with basic computer usage and retail tech, plus the ability to lift up to 25 lbs, is preferred. The position offers part-time hours and a pathway to growth within Lowe’s stores.

Qualifications

• 6 months experience using a computer or equivalent.
• 6 months experience with common retail technology (phones/tablets).
• Basic reading, writing and arithmetic skills.
• Ability to stand for long periods and perform physical tasks.

Responsibilities

• Greet customers and provide friendly, professional service.
• Assist customers in locating and selecting merchandise.
• Stock shelves and replenish supplies as needed.
• Process orders and deliveries accurately so customers receive items on time.
• Cross-train in other store areas to support service levels.
• Prepare department merchandise per customer needs (e.g., paint, pipes, wood, drywall).
• Guide customers through shopping or checkout, and complete other duties as assigned.

Skills

Computer basics

Retail tech familiarity

Math basics

Physical stamina

Lifting 25 lbs

Job description

Lowe’s is hiring a Customer Service Associate in Charlotte, NC. The role focuses on welcoming customers, helping them find products, and delivering friendly service across departments. You may assist with stocking, processing orders, and ensuring customer needs are met in a fast-paced retail environment.

Experience with basic computer usage and retail tech, plus the ability to lift up to 25 lbs, is preferred. The position offers part-time hours and a pathway to growth within Lowe’s stores.