Home Improvement Customer Care Associate

Lowe's; Boone (NC); On-site; USD 18,000 - 23,000; Full time

Job summary

Lowe's is seeking a Customer Service Associate in Boone, NC. You will greet customers, help them locate products, and provide friendly, expert service to solve home improvement challenges. The role involves assisting across departments, stocking shelves, and processing orders with accuracy.

Ideal candidates bring basic computer use and retail tech experience, be able to stand for long periods, lift up to 25 lbs, and enjoy working in a team. Bilingual skills are a plus.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer basics

Retail tech proficiency

Basic math

Job description

Lowe's is seeking a Customer Service Associate in Boone, NC. You will greet customers, help them locate products, and provide friendly, expert service to solve home improvement challenges. The role involves assisting across departments, stocking shelves, and processing orders with accuracy.

Ideal candidates bring basic computer use and retail tech experience, be able to stand for long periods, lift up to 25 lbs, and enjoy working in a team. Bilingual skills are a plus.