Home Healthcare Intake & Insurance Verifier

Rotech Healthcare; Conway (AR); Presencial; USD 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous PTO

Health benefits

401(k) plan

Employee discounts

Resumo da oferta

Rotech Healthcare Inc. is seeking a Customer Service Representative to handle home healthcare intake and insurance verification, serving as the first contact for patients and referral sources. The role ensures accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.

You will support office operations, verify coverage, and collaborate with care teams to resolve issues while maintaining compliance and high-quality patient service.

Qualificações

• Ability to interpret and respond to various forms of communication (verbal, written, visual)
• Capable of working independently and collaboratively within a team
• Demonstrated problem-solving, time management, and organizational skills
• Excellent verbal and written communication skills in English
• Maintain confidentiality and handle sensitive information with discretion
• Strong attention to detail and ability to multi-task effectively

Responsabilidades

• Assist with office operations including supply monitoring, deposits, and batch reporting.
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
• May be required to cover on call, drive a company vehicle and make deliveries to patient's homes.

Conhecimentos

Communication skills

Team collaboration

Problem solving

Verbal & written comms

Confidentiality

Attention to detail

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Rotech Healthcare Inc. is seeking a Customer Service Representative to handle home healthcare intake and insurance verification, serving as the first contact for patients and referral sources. The role ensures accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.

You will support office operations, verify coverage, and collaborate with care teams to resolve issues while maintaining compliance and high-quality patient service.