Home Healthcare Intake & Insurance Specialist

Rotech Healthcare Inc.; Natchitoches (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

401(k)

Job summary

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our home healthcare intake and insurance verification team.

You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and coordinated delivery of durable medical equipment. The role requires excellent communication, multitasking, and a patient-centered approach.

Qualifications

• Requires ability to interpret and respond to various forms of communication.
• Experience in home healthcare, medical billing, or patient intake preferred.
• Knowledge of insurance verification and reimbursement practices is a plus.

Responsibilities

• Handle patient intake and verify insurance coverage.
• Coordinate documentation and service setup for respiratory products and equipment.
• Communicate with patients, caregivers, referral sources, and internal teams for timely service.
• Assist with office operations including supplies, deposits, and batch reporting.

Skills

Communication skills

Teamwork

Time management

Problem solving

Attention to detail

English proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our home healthcare intake and insurance verification team.

You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and coordinated delivery of durable medical equipment. The role requires excellent communication, multitasking, and a patient-centered approach.