Home Healthcare Intake & Insurance Specialist

Rotech Healthcare; Indianapolis (IN); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Medical, dental, vision

401(k) + company match

Descripción de la vacante

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our home healthcare intake and insurance verification team.

You will be the first point of contact for patients and referral sources, handling accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. You will collaborate with patients, caregivers, and internal teams in a fast-paced setting, ensuring timely service and accurate documentation while

Formación

• Experience in home healthcare, medical billing, or patient intake is preferred.
• Knowledge of insurance verification and reimbursement practices is a plus.
• Familiarity with medical terminology and durable medical equipment is a plus.

Responsabilidades

• Verify patient insurance coverage and aid intake processes.
• Coordinate documentation and service setup for equipment.
• Communicate with patients, caregivers, referral sources, and internal teams.
• Maintain organized records and logs in compliance with standards.
• Assist with office operations, including supplies and reporting.
• Potential to cover on-call duties and home deliveries as needed.

Conocimientos

Communication

Teamwork

Problem-solving

Time management

Organization

Multi-tasking

Confidentiality

English

Educación

High school diploma or GED

Herramientas

Outlook

Word

Excel

Descripción del empleo

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our home healthcare intake and insurance verification team.

You will be the first point of contact for patients and referral sources, handling accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. You will collaborate with patients, caregivers, and internal teams in a fast-paced setting, ensuring timely service and accurate documentation while