Home Health Scheduling Specialist

Pennant; Clarksville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Pre-Tax Savings

Paid Time Off

Holidays

Employee Referral Bonus

401K match

Job summary

The Pennant Group, Inc. is seeking a Scheduling Specialist in Clarksville, TN to join our Home Health team.

This role blends clinical knowledge with scheduling and care coordination to ensure timely, compassionate patient care. You will manage referrals, visit schedules, and start-of-care assignments using an automated scheduling system, working with field clinicians and office teams to maintain continuity of care while meeting regulatory standards.

Qualifications

• 1+ year in a healthcare office setting; home health or hospice preferred.
• Ability to learn and use an EMR system; familiarity with HCHB is a plus.
• Basic knowledge of Medicare, Medicaid and commercial insurance terms.
• Strong medical terminology and documentation understanding.

Responsibilities

• Manage and coordinate patient referrals, visit schedules, and start-of-care assignments using an automated scheduling system.
• Support scheduling decisions with clinical background to align with care plans.
• Collaborate with field clinicians, case managers, and office teams to resolve pending visits.
• Monitor scheduling workflows for new, missed, rescheduled, and reassigned visits.

Skills

EMR familiarity

Home health knowledge

Medicare/Medicaid terminology

Scheduling coordination

Education

Healthcare office experience

Tools

EMR (HCHB)

Job description

Job Title: Scheduling Specialist

Job Location: Clarksville, TN

Job Type: Full-Time

We are looking for a Scheduling Specialist to join our Home Health team. Come make a difference in the Clarksville area and surrounding communities! At Beacon Home Health, our employees enjoy:

• Opportunities to build trusted relationships and connections while providing care to patients.

• To be valued and respected by patients and their families.

• A sense of security, incredible team support, and flexibility for work-life balance.

• Leadership development opportunities – we value internal advancement in areas of interest to our employees.

POSITION OVERVIEW:

The Scheduling Specialist brings both clinical expertise and organizational skills to ensure that every patient receives timely, compassionate, and coordinated care. This unique role blends nursing knowledge with scheduling and care coordination, helping our teams deliver exceptional home health experiences every day. A few position highlights include:

• Manage and coordinate patient referrals, visit schedules, and start-of-care assignments using an automated scheduling system.

• Use your clinical background to support appropriate scheduling decisions, ensuring care plans align with patient needs and regulatory standards.

• Partner daily with field clinicians, case managers, and office teams to resolve any pending or incomplete visits and maintain continuity of care.

• Monitor and update scheduling workflows for new, missed, rescheduled, and reassigned visits, promoting accuracy and patient satisfaction.

THE MUST HAVES:

• At least one (1) year of experience in a healthcare office setting, such as admissions, patient access, or intake, with experience in home health or hospice preferred.

• Demonstrated experience or ability to quickly learn and utilize an Electronic Medical Record (EMR) system; familiarity with Homecare Homebase (HCHB) is a major plus.

• Basic knowledge of Medicare, Medicaid and commercial insurance plans and terminology related to eligibility and authorization.

• Strong understanding of medical terminology and documentation requirements.

• Knowledge of computer and electronic HRIS and EMR systems a plus.

• Detail focused and ability to set appropriate priorities amongst multiple demands.

• Knowledge of state and federal employment compliance regulations preferred.

• A positive, flexible, and caring personality who displays good judgment, inspires confidence, and handles confidential matters with discretion.

• Excellent listening skills and demonstrates professional empathy.

• Must consistently demonstrate autonomy, organization, efficient time management, confidence, flexibility and cooperation in performing job responsibilities.

Full-Time Benefits Include:

• Medical, Dental, Vision, Life Insurance, Disability, Pre-Tax Savings Accounts, and ancillary benefits

• 100% Employer Paid Basic Life Insurance & Employee Assistance Program

• Generous Paid Time Off plan and 6 paid holidays annually

• Employee Referral Bonuses

• 401K Retirement Plan & Employer Match

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.