Home Health Scheduling & Liaison Specialist

UnitedHealth Group; Lancaster (Lancaster County); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

Equity stock purchase & 401k

Job summary

UnitedHealth Group is seeking a Patient Service Coordinator to support home health operations by coordinating patient visits, managing scheduling, and ensuring clear communication among patients, caregivers, clinicians and office staff.

The position emphasizes timely Oasis visits, efficient clinician deployment, and seamless transfer of information to uphold quality patient care in a fast-paced environment.

Qualifications

• High school diploma or GED equivalent.
• 1+ years of scheduling experience in a healthcare environment.
• 1+ years of administrative experience in a healthcare environment.

Responsibilities

• Ensures patient assessment visits including all Oasis visits are scheduled and performed timely.
• Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency, matching skill with required care.
• Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered and within the care center.
• Manages calls from patients and field staff related to scheduling issues.
• Refers clinical and performance related issues to the clinical manager.
• Monitors hospitalized patients, communicating and ensuring the team follows up as necessary.
• Supports clinical manager and works collaboratively to ensure timely communication with patients, clinicians, referral sources, business development team and other office personnel.
• Runs all applicable reports and responds to work flow taking appropriate actions.
• Assists with internal or external transfer of patients between care centers and/or hospice services.
• May be responsible for maintaining supply closet with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serve as liaison with the field for patient supply needs.
• Performs other duties as assigned.

Skills

Scheduling experience

Administrative experience

Education

High school diploma or GED

Job description

UnitedHealth Group is seeking a Patient Service Coordinator to support home health operations by coordinating patient visits, managing scheduling, and ensuring clear communication among patients, caregivers, clinicians and office staff.

The position emphasizes timely Oasis visits, efficient clinician deployment, and seamless transfer of information to uphold quality patient care in a fast-paced environment.