Home Health Scheduling Coordinator

Alpha Home Health and Hospice; Everett (WA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Life insurance

Tuition reimbursement

Referral bonus

HSA/FSA

EAP

Emergency fund

Voluntary plans

Collaborative team

Job summary

Alpha Home Health & Hospice in Everett, WA is seeking an experienced, full-time Home Health Scheduling Coordinator for an in-office role. The position runs Monday through Friday, 8:30 am to 5 pm, with a focus on optimizing staffing, coordinating care, and delivering excellent patient service.

The ideal candidate has 1–2 years of medical scheduling experience, preferably in home health or hospice, and proficient use of Home Care Home Base.

Qualifications

• 1–2 years scheduling experience in medical field.
• Preference for home health and/or hospice experience.
• Proactive customer service mindset and teamwork.
• Ability to multi-task in a fast-paced office.
• Strong verbal and written communication.

Responsibilities

• Mon–Fri, 8:30am–5:00pm in-office scheduling.
• Manage staffing, scheduling, and productivity levels.
• Coordinate with contract, clinical, and office staff.
• Serve as primary contact for inbound calls and inquiries.
• Deliver excellent customer service to patients and referral sources.
• Maintain daily workflow and regulatory compliance.
• Assist intake and provide administrative support across departments.
• Communicate care expectations clearly and professionally.
• Enforce deadlines and schedule updates, and cross-train in related tasks.

Skills

Scheduling

Home health

Customer service

Multi-tasking

Communication

Tools

Home Care Home Base

Job description

Alpha Home Health & Hospice is seeking an experienced full-time Home Health Scheduling Coordinator in our Everett, WA office! We are looking for someone just as passionate as we are about providing life-changing service. This is NOT a remote position.

Benefits:

• Competitive wage: $24-$30 an hour, DOE
• Comprehensive Health Coverage: Medical, dental, and vision insurance
• 401(k) Retirement Plan: With company match to help you plan for your future
• Paid Time Off: Vacation, sick leave, and paid holidays
• Life & AD&D Insurance: Company-paid for peace of mind
• Tuition Reimbursement: Helping you reach your career goals
• Employee Referral Bonus Program
• Health & Flexible Spending Accounts (HSA/FSA)
• Employee Assistance Program (EAP): Confidential support when you need it
• Emergency Fund Access: We've got your back in times of need
• Voluntary Insurance Options: Customize coverage with supplemental plans
• Supportive, Collaborative Team: Be part of a fun and mission-driven culture

What do we require of you?

• At least 1-2 years of medical scheduling experience, strong preference for those with home health and/or hospice agency experience
• Experience with Home Care Home Base strongly preferred.
• Demonstrate cooperation and provide excellent customer service
• Ability to multi-task and stay on task in a fast-paced office
• Excellent team-oriented, verbal, and written communication skills

Key Responsibilities:

• Monday through Friday, 8:30 am to 5 pm
• Ensures optimum staffing and scheduling solutions by maintaining staff demographics, skill sets, availability, and productivity levels
• Interface with contract, clinical, and office staff with a focus on collaboration and positive working relationships
• Serves as the primary responder to all inbound calls and inquiries
• Provides excellent customer service to patients, referral sources, and community contacts
• Maintain proper daily workflow and ensure compliance with all regulatory requirements
• Assist intake and serve as administrative support for all office, clinical, and marketing staff
• Communicates effectively and professionally regarding coordination of care expectations
• Educates and enforces deadlines, schedule updates, and workflow requirements
• Supports office workflow through cross-training in medical records, intake, and other administrative tasks

About the company:

We pride ourselves on our quality of care and ethical business practices as well as our foundational Core Values of CAPLICO: Customer Second (Employee First!) Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebration Ownership

• Customer Second (Employee First!)
• Accountability
• Passion for Learning
• Love One Another
• Intelligent Risk Taking
• Celebration
• Ownership

To learn more about Alpha Home Health & Hospice, Visit our website: https://alphahomehealthhospice.com/

The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

At Alpha Home Health, we believe in making sure that we have the right team in place. Our team is skilled and passionate about providing care that exceeds expectations. We have created a culture of teamwork and support for our staff that is unlike any in the industry. This allows our talented team to focus on what they do best.

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.