Home Health Scheduler/Office Assistant

PHC Home Health; Cary (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

PHC Home Health in Cary, NC is seeking a detail-oriented Home Health Scheduler/Office Assistant to join our team. The role focuses on scheduling visits, coordinating with patients and healthcare providers, and providing general office support for smooth daily operations.

The position is based in our Cary, NC office and involves handling multiple priorities in a fast-paced environment. Strong organizational skills and proficiency with Microsoft Office are essential.

Qualifications

• High school diploma or equivalent.
• Experience in scheduling, medical office, or home health care preferred.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite and comfortable learning new software.
• Ability to handle sensitive and confidential information with discretion.
• Customer service oriented with a friendly and professional demeanor.

Responsibilities

• Schedule and coordinate home health visits between patients and healthcare providers.
• Answer phone calls and respond to inquiries from patients, families, and staff in a professional and timely manner.
• Maintain accurate and up-to-date patient records and appointment schedules.
• Assist with patient intake and registration processes.
• Communicate effectively with nurses, therapists, and other clinical staff to confirm appointments and availability.
• Manage office supplies and ensure the reception area is organized and welcoming.
• Perform general clerical duties including filing, faxing, scanning, and data entry.
• Assist with billing and insurance verification as needed.
• Support the team with other administrative tasks as assigned.

Skills

Organizational skills

Multitasking

Verbal & written communication

Customer service oriented

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Summary

We are seeking a detail-oriented and organized Home Health Scheduler/Office Assistant to join our team in Cary, NC. The ideal candidate will be responsible for scheduling home health visits, coordinating with patients and healthcare providers, and providing general office support to ensure smooth daily operations.

Location

Cary, NC 27511

Key Responsibilities

• Schedule and coordinate home health visits between patients and healthcare providers.
• Answer phone calls and respond to inquiries from patients, families, and staff in a professional and timely manner.
• Maintain accurate and up-to-date patient records and appointment schedules.
• Assist with patient intake and registration processes.
• Communicate effectively with nurses, therapists, and other clinical staff to confirm appointments and availability.
• Manage office supplies and ensure the reception area is organized and welcoming.
• Perform general clerical duties including filing, faxing, scanning, and data entry.
• Assist with billing and insurance verification as needed.
• Support the team with other administrative tasks as assigned.

Qualifications

• High school diploma or equivalent; additional education or certification in office administration is a plus.
• Previous experience in scheduling, medical office, or home health care environment preferred.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software.
• Ability to handle sensitive and confidential information with discretion.
• Customer service oriented with a friendly and professional demeanor.
• Ability to work independently and as part of a team.

Work Environment

This position is based in our Cary, NC office. The role involves working in a fast-paced environment requiring attention to detail and the ability to manage multiple priorities.