Home Care Services Coordinator & Liaison

Personal Home Care of North Carolina; Gastonia (NC); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

401(k) with Employer Match

Mileage Reimbursement

PTO

Professional Development Opportunities

Health and Vision benefits

Job summary

Personal Home Care of NC is seeking a Home Care Services Coordinator and Liaison in Gastonia, NC. This role serves as the primary relationship manager between the agency and referral sources, coordinating daily operations and ensuring a high level of professionalism and client satisfaction.

You will build relationships with hospitals, physician practices, rehab centers, SNF/ALF, case managers and community organizations, educate partners about programs, generate referrals, and help drive census

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 2 years plus experience in healthcare/home care administration or business development.
• Strong knowledge of state and federal home care regulations.

Responsibilities

• Develop and maintain excellent relationships with healthcare providers, social workers, case managers, ALFs, clients, and staff
• Assist with coordinating the daily operations of the home care agency
• Educate prospective referral partners, clients, and families regarding home care services and available programs
• Generate qualified referrals and meet established admission and census growth goals
• Conduct and represent the agency at regular networking activities, community outreach events, professional associations
• Implement territory growth plans to increase referral volume, under the direction of leadership
• Maintain knowledge of agency services, payer sources, eligibility requirements, and industry regulations
• Coordinate and maintain client and employee schedules
• Coordinate with caregivers to ensure they have the necessary information and supplies for each assignment
• Manage client and employee files and ensure they are up-to-date and accurate
• Ensure compliance with all state and federal regulations, and professional certification licensure
• Answer phone calls and respond to emails from clients, caregivers, insurance companies, case managers and prospects
• Assist with billing and invoicing as needed
• Participate in on-call rotation after-hours, weekend, holiday
• Monitor market trends and competitor activity and provide feedback to leadership
• Prepare and submit weekly/monthly activity reports, referrals, business development updates
• Perform other duties as assigned

Skills

Relationship-building

Organizational skills

Communication skills

Microsoft Office

Independent worker

Education

Bachelor's degree in Healthcare Administration/Business/Marketing/Nursing/Social Work or related field

Tools

Microsoft Office

Job description

Location: Gastonia, NC

Job Summary

The Home Care Services Coordinator and Liaison is the primary relationship manager between the agency and referral sources. Responsible for managing the day-to-day operations of the home care office and build relationships with hospitals, physician practices, rehab centers, SNF/ALF, case managers and community organizations. This role is responsible for performing various administrative tasks, in-home aide recruiting and scheduling, coordinating with caregivers, managing client files, ensuring compliance with all state and federal regulations, generating referrals, promoting agency services, developing strategic relationships, and ensuring a positive client experience that supports census growth and organizational goals. This is a highly interactive position that requires high level of professionalism, capability to drive performance within a group, great computer skills and exceptional communication skills.

Personal Home Care of NC is a rapidly growing full-service Home Care Agency. We are looking for an energetic and dedicated team member who is willing to learn new skills and improve overall business processes.

Key Responsibilities

• Develop and maintain excellent relationships with healthcare providers, social workers, case managers, ALFs, clients, and staff
• Assist with coordinating the daily operations of the home care agency
• Educate prospective referral partners, clients, and families regarding home care services and available programs
• Generate qualified referrals and meet established admission and census growth goals
• Conduct and represent the agency at regular networking activities, community outreach events, professional associations
• Implement territory growth plans to increase referral volume, under the direction of leadership
• Maintain knowledge of agency services, payer sources, eligibility requirements, and industry regulations
• Coordinate and maintain client and employee schedules
• Coordinate with caregivers to ensure they have the necessary information and supplies for each assignment
• Manage client and employee files and ensure they are up-to-date and accurate
• Ensure compliance with all state and federal regulations, and professional certification licensure
• Answer phone calls and respond to emails from clients, caregivers, insurance companies, case managers and prospects
• Assist with billing and invoicing as needed
• Participate in on-call rotation after-hours, weekend, holiday
• Monitor market trends and competitor activity and provide feedback to leadership
• Prepare and submit weekly/monthly activity reports, referrals, business development updates
• Perform other duties as assigned

Qualifications

• Bachelor's degree in Healthcare Administration/Business/Marketing/Nursing/Social Work or related filed, or equivalent experience
• Prior experience in a healthcare or home care administration/marketing/business development setting (2 Years Preferred)
• Experience in home health, home care, hospice, senior living, or healthcare services (Preferred)
• Established healthcare network within a local market (Preferred)
• Demonstrated success in business development and achieving growth goals
• Excellent organizational, communication, and relationship-building skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and other computer programs
• Knowledge of state and federal regulations related to home care
• Valid Driver's License and reliable transportation
• Health
• Vision
• PTO
• 401(k) (with Employer Match)
• Mileage Reimbursement
• Professional Development Opportunities

Physical Demands

• Local travel within assigned territory
• Ability to attend meetings, community events, and healthcare facilities
• Ability tosit, stand, walk and drive for extended periods of time and may need to lift up to 25 pounds

Working Conditions

The Home Care Services Coordinator & Liaison will work in an office environment and may be required to work evenings and weekends as needed. Occasional local travel during working hours may be required.