Home Health Market Ops Customer Service Specialist

Rotech Healthcare Inc.; Denver (CO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Generous paid time off

Paid holidays

Medical coverage

401(k)

Job summary

Rotech Healthcare Inc. is seeking a Customer Service Representative (Market Operations) to verify insurance, manage new patient setups, and coordinate services across multiple locations. This role supports patients needing durable medical equipment and respiratory therapies in a fast-paced environment.

The position pays $21 to $25 per hour, with eligibility for a bonus opportunity. Strong attention to detail and effective communication in English are essential.

Qualifications

• High school diploma or GED required.
• Experience with medical equipment preferred.
• Experience with medical billing and reimbursement preferred.
• Experience in medical field and administrative record management preferred.
• One year of related work experience preferred.
• Medical terminology preferred.

Responsibilities

• Verify Medicare, Medicaid, and private insurance coverage for durable medical equipment and respiratory products.
• Manage new patient setups and service requests across multiple regional locations.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure smooth service delivery.
• Maintain documentation in compliance with company and JCAHO standards.
• Lead onboarding and training sessions for new locations joining the regional team.
• Identify workflow improvements to reduce delays and enhance patient care.
• Provide technical assistance and support to patients and referral sources.
• Collaborate with sales and operations teams to resolve issues and meet service expectations.
• Performs other duties as assigned.

Skills

English communication

Multi-tasking

Time management

Problem solving

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Rotech Healthcare Inc. is seeking a Customer Service Representative (Market Operations) to verify insurance, manage new patient setups, and coordinate services across multiple locations. This role supports patients needing durable medical equipment and respiratory therapies in a fast-paced environment.

The position pays $21 to $25 per hour, with eligibility for a bonus opportunity. Strong attention to detail and effective communication in English are essential.