Home Health Market Operations: Customer Service

Rotech Healthcare; Westminster (CO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Generous paid time off and holidays

401(k), HSA, and FSA/Dependent Care FS

Medical, prescription, dental, and vis

Life insurance and disability

Job summary

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative (Market Operations) to join our growing team. You will verify insurance, manage new patient setups, and coordinate services across multiple locations to ensure patients receive the medical equipment and respiratory therapies they need.

At this location, this position pays $21 to $25 per hour, with a bonus opportunity. Essential duties include coordinating with patients, caregivers, referral sources, and internal

Qualifications

• High school diploma or GED is required.
• Healthcare administration, insurance verification, or patient intake experience preferred.

Responsibilities

• Verify Medicare, Medicaid, and private insurance coverage for durable medical equipment and respiratory products.
• Manage new patient setups and service requests across multiple locations.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure smooth service delivery.
• Maintain accurate documentation and records per company and JCAHO standards.
• Lead onboarding and training sessions for new locations joining the regional team.
• Identify workflow improvements to reduce delays and improve patient care.
• Provide technical assistance and support to patients and referral sources.
• Collaborate with sales and operations to resolve issues and meet service expectations.

Skills

Math calculations

English communication

Interpreting communications

Confidentiality and discretion

Multi-tasking with attention to detail

Self-motivation and organization

Teamwork and independence

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Email and internet research

Office equipment (fax, copier, printer, phone)

Job description

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative (Market Operations) to join our growing team. You will verify insurance, manage new patient setups, and coordinate services across multiple locations to ensure patients receive the medical equipment and respiratory therapies they need.

At this location, this position pays $21 to $25 per hour, with a bonus opportunity. Essential duties include coordinating with patients, caregivers, referral sources, and internal