Patient Access & Care Coordination Specialist

Rotech Healthcare; Denver (CO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Generous paid time off

Overtime pay for non-exempt positions

Health, dental, vision coverage

Bonus opportunities

Job summary

Rotech Healthcare in Denver, CO is hiring a Customer Service Representative – Market Operations to verify insurance, onboard patients, and coordinate services across multiple locations. You will ensure patients receive the medical equipment and respiratory therapies they need by managing intake and service requests in a fast-paced, mission-driven environment.

The role offers competitive hourly pay ($21–$25) with a bonus opportunity, and opportunities to grow within a national leader in home

Qualifications

• Background check required; individualized assessment used in hiring.
• Drug screen where applicable.
• Credentialing with healthcare facilities where applicable.
• Valid driver’s license with clean driving record where applicable.

Responsibilities

• Verify Medicare, Medicaid, and private insurance coverage for equipment and respiratory products.
• Coordinate new patient setups and service requests across regional locations.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure smooth service delivery.
• Maintain accurate documentation and records in compliance with standards.
• Lead onboarding and training for new locations joining the regional team.
• Identify workflow improvements to reduce delays and enhance patient care.
• Provide technical support to patients and referral sources.
• Collaborate with sales and operations to resolve issues and meet service expectations.

Skills

Communication

English proficiency

Multitasking

Detail oriented

Team player

Mathematical calculations

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Rotech Healthcare in Denver, CO is hiring a Customer Service Representative – Market Operations to verify insurance, onboard patients, and coordinate services across multiple locations. You will ensure patients receive the medical equipment and respiratory therapies they need by managing intake and service requests in a fast-paced, mission-driven environment.

The role offers competitive hourly pay ($21–$25) with a bonus opportunity, and opportunities to grow within a national leader in home