Home Healthcare Intake & Insurance Specialist

Rotech Healthcare; Southborough (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision coverage

Bonus opportunities

Employee recognition programs

Job summary

Rotech Healthcare Inc. is hiring a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification.

You will be the first point of contact for patients and referral sources, handling intake, insurance qualification, and coordination of durable medical equipment and respiratory services. This role offers a competitive hourly wage of $21–$23, with potential for a bonus, and opportunities for growth within a mission-driven home-based care team.

Qualifications

• Excellent verbal and written communication skills in English.
• Ability to interpret and respond to various forms of communication.
• Capable of working independently and collaboratively within a team.
• Demonstrated problem-solving, time management, and organizational skills.
• Maintain confidentiality and handle sensitive information with discretion.
• Strong attention to detail and ability to multi-task effectively.

Responsibilities

• Be the first point of contact for patients and referral sources, ensuring accurate intake and insurance qualification.
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service.
• Maintain organized records and referral logs in compliance with standards.

Skills

Communication

Teamwork

Problem solving

Time management

Attention to detail

Discretion

Education

High school diploma or GED

Tools

MS Office

Outlook

Excel

Job description

Rotech Healthcare Inc. is hiring a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification.

You will be the first point of contact for patients and referral sources, handling intake, insurance qualification, and coordination of durable medical equipment and respiratory services. This role offers a competitive hourly wage of $21–$23, with potential for a bonus, and opportunities for growth within a mission-driven home-based care team.