Clinical Manager, Home Care & Assistive Programs

BAYADA Home Health Care; Jersey City (NJ); On-site; USD 92,000 - 98,000; Full time

Benefits offered by this job

PTO

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) match

Employee Assistance Program

Tuition reimbursement

Job summary

BAYADA HOME HEALTH CARE is seeking a full-time Clinical Manager for the Jersey City Assistive Care State Programs office. The role leads caregivers and field staff, ensures care plans and service delivery meet client needs, and maintains strong client/family relationships.

You will partner with office leadership on staffing, quality assurance, and program growth, while aligning with BAYADA policies and state regulations.

Qualifications

• Bachelor’s degree with at least 2 years of relevant experience; or an associate degree with at least 3 years of relevant experience.
• Experience in healthcare, home care, human services, case management, or service operations.
• Prior leadership or supervisory experience in healthcare, human services, or a service-based environment.
• Strong organizational, communication, relationship-building, and problem-solving skills.
• Experience in Assistive Care, personal care, private duty, or home care services.
• Experience working with Medicaid, state-funded, or state waiver programs.
• Experience managing caregivers, scheduling services, or coordinating field staff.
• Experience with client assessments, care plans, service authorizations, or quality assurance.
• Knowledge of local community resources and service providers.
• Fluency in Spanish and the ability to communicate effectively with Spanish-speaking clients, families, and caregivers.

Responsibilities

• Lead, mentor, and support a team of caregivers, including HHAs and CNAs, and other field staff.
• Oversee client services, including onboarding, care plan development, service coordination, and ongoing delivery of care.
• Conduct client assessments, supervisory visits, service check-ins, and occasional field visits.
• Build strong, trusting relationships with clients and families.
• Respond to and resolve client, family, caregiver, and staffing concerns with professionalism and urgency.
• Partner with scheduling and office leadership to support staffing, coverage, and reliable service delivery.
• Ensure services align with client needs, care plans, BAYADA policies, state regulations, and documentation standards.
• Review service quality and follow up on incidents, complaints, missed services, and performance concerns.
• Support caregiver engagement, accountability, coaching, and performance development.
• Participate in recruiting, interviewing, hiring, onboarding, and orientation of field employees.
• Collaborate with referral sources, families, caregivers, and internal teams to promote client satisfaction.
• Support quality assurance and performance improvement initiatives.
• Help maintain accurate client and employee records and timely documentation.
• Contribute to office growth through excellent service, strong relationships, and a positive reputation in the community.

Skills

Leadership / Supervisory

Client assessment

Caregiver oversight

Scheduling & coordination

Communication skills

Relationship-building

Spanish fluency

Education

Bachelor’s or Associate degree

Job description

BAYADA HOME HEALTH CARE is seeking a full-time Clinical Manager for the Jersey City Assistive Care State Programs office. The role leads caregivers and field staff, ensures care plans and service delivery meet client needs, and maintains strong client/family relationships.

You will partner with office leadership on staffing, quality assurance, and program growth, while aligning with BAYADA policies and state regulations.