Home Health Care Liaison - Patient Concierge

Apria-Healthcare; Santa Clara (CA); In loco; USD 32.000 - 47.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision care

401(k) Plan

Paid time off

Flexible Spending Accounts

Life insurance

Short- and long-term disability

Parental leave

Descrizione del lavoro

Accendra Health in Santa Clara, CA, seeks an account liaison to maintain favorable contacts with current accounts and patients, ensuring equipment for home healthcare needs is available. You will act as the primary contact, respond to requests, coordinate orders, and promote products in clinic visits.

Responsibilities include documenting orders, scheduling services, handling billing, and resolving issues with medical groups to ensure smooth delivery and patient satisfaction.

Competenze

• High School diploma required.
• At least 2 years of related experience required.
• Must be at least 21 years of age or older at the time of hire.
• Geographically located within the assigned territory.

Mansioni

• Acts as a single point of contact for specific accounts or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and equipment.
• Obtains documentation for orders, scheduling and billing.
• Contacts patients to confirm orders and communicate financial obligations.
• Promotes company products/services during office visits as appropriate.
• Troubleshoots issues with medical groups and on-site departments.

Conoscenze

Business Acumen

Problem Solving/Analysis

Communication Proficiency

Personal Effectiveness

Driver's License

Formazione

High School diploma

Strumenti

Access

Excel

PowerPoint

MS Project

Visio

Word

Descrizione del lavoro

Accendra Health in Santa Clara, CA, seeks an account liaison to maintain favorable contacts with current accounts and patients, ensuring equipment for home healthcare needs is available. You will act as the primary contact, respond to requests, coordinate orders, and promote products in clinic visits.

Responsibilities include documenting orders, scheduling services, handling billing, and resolving issues with medical groups to ensure smooth delivery and patient satisfaction.