Home Health Care Coordination Specialist

CenterWell Home Health; Raleigh (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

CenterWell Home Health is seeking a Patient Services Coordinator to schedule visits and coordinate care among patients, field staff, and physicians. The role supports day-to-day office and staff management and may involve clinical tasks or on‑call rotation.

The position requires strong communication, excellent organization, and the ability to manage multiple schedules. Minimum one year of home health experience is preferred; a background in QA or packet review is a plus.

Qualifications

• Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.

Responsibilities

• Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely.
• Updates agent unavailability in worker console.
• Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console.
• Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.
• Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
• Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
• Completes requested schedules for all add-ons and applicable orders.
• Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
• Schedules TIF OASIS collection visits and deletes remaining schedule.
• Reschedules declined or missed (if appropriate) visits.
• Processes reassigned and rescheduled visits.
• Ensures supervisory visits are scheduled.
• Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
• Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
• Verifies visit paper notes in scheduling console as needed.
• Assists with internal transfer of patients between branch offices.
• If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
• If clinical, may be required to perform patient visits and / or participate in on‑call rotation.

Skills

Communication

Organizational

Multitasking

Job description

CenterWell Home Health is seeking a Patient Services Coordinator to schedule visits and coordinate care among patients, field staff, and physicians. The role supports day-to-day office and staff management and may involve clinical tasks or on‑call rotation.

The position requires strong communication, excellent organization, and the ability to manage multiple schedules. Minimum one year of home health experience is preferred; a background in QA or packet review is a plus.