Home Health Branch Coordinator - Admin & Records

Humana Inc; United States; On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision benefits

401(k) retirement savings plan

Time off including holidays

Short-term disability

Long-term disability

Life insurance

Many other opportunities

Job summary

Humana Inc. subsidiary CenterWell Home Health is seeking a Branch Coordinator to provide clerical support for medical records and billing, manage communications, and oversee office operations. Responsibilities include handling orders, billing workflows, mail, supplies, and accounts payable while ensuring HIPAA compliance.

The role requires at least two years in health care and one year in home health, plus a high school diploma. Excellent customer service and Medicare knowledge are valued.

Qualifications

• Must have high school diploma or equivalent.
• Minimum two years in health care and one year in home health.
• Six months medical records experience (preferred).
• Excellent customer service and communication skills.
• Knowledge of Medicare guidelines governing home health and hospice agencies.

Responsibilities

• Prepare patient assessment packets, including admission, recertification, and post hospital packets.
• Process signed and unsigned orders and 485s.
• Follow up on the Order Tracking Report weekly and according to Order procedure.
• Reprocess unsigned orders at end of episode as task appears on the action screen.
• Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart.
• Fax the discharge/transfer summary and episode detail summary to the physician as task appears on the action screen.
• Copy documentation and assist with ADR preparation.
• Update HCHB and computer programs as appropriate.
• Complete End of Period claim workflow as part of Billing Specialist responsibilities.
• Adhere to HIPAA / Privacy Program and Employee Compliance Program.
• Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines.
• Managing all incoming telephone calls in a professional manner.
• Maintenance and administration of the phone system.
• Process incoming and outgoing mail.
• Manage and order office supplies and medical supplies as needed.
• Assist BD with EOE billing tasks.
• Manage and process all accounts payable with the appropriate departments.

Skills

Customer service

Communication

Organization

Problem solving

Medicare guidelines

Education

High school diploma or equivalent

Job description

Humana Inc. subsidiary CenterWell Home Health is seeking a Branch Coordinator to provide clerical support for medical records and billing, manage communications, and oversee office operations. Responsibilities include handling orders, billing workflows, mail, supplies, and accounts payable while ensuring HIPAA compliance.

The role requires at least two years in health care and one year in home health, plus a high school diploma. Excellent customer service and Medicare knowledge are valued.