Home Hardlines Customer Experience Associate

Kroger Co.; Kirkland (WA); On-site; USD 24,000 - 35,000; Full time

Job summary

Kroger Co. in Kirkland, WA is seeking a department associate to deliver outstanding customer service, maintain a safe, clean environment, and support department goals.

Responsibilities include greeting customers, knowing products, stocking, monitoring dates, and upholding safety standards; strong communication and basic math skills are preferred. Retail experience and bilingual ability are a plus.

Qualifications

• Must handle stressful situations with composure and maintain customer focus.
• Excellent communication with customers and teammates; clear, courteous interactions.
• Basic math skills for transactions, counting, and inventory tasks.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment for customers; answer questions about products in the department and store.
• Gain knowledge of department products and respond to questions with suggestions.
• Offer product samples to help customers discover items.
• Inform customers of specials and promotions.
• Recommend items to meet customer needs and preferences.
• Review sell-by dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report discrepancies to the department manager.
• Maintain a positive attitude and stay current with ads and promotions.
• Support safety programs and report unsafe conditions.
• Inspect equipment and notify managers of repairs.
• Notify management of accidents or safety risks.
• Report all safety or security issues including theft or fraud.
• Must be able to perform essential functions with or without accommodation.

Skills

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Job description

Kroger Co. in Kirkland, WA is seeking a department associate to deliver outstanding customer service, maintain a safe, clean environment, and support department goals.

Responsibilities include greeting customers, knowing products, stocking, monitoring dates, and upholding safety standards; strong communication and basic math skills are preferred. Retail experience and bilingual ability are a plus.