Home Goods Customer Experience Specialist

Kroger Co.; Medford (OR); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Co. in Medford, OR is seeking a Customer Service Associate to create outstanding experiences by helping customers, answering product questions, and maintaining a safe, inviting store environment.

You will assist the department manager in meeting sales goals, stock and label merchandise, stay aware of promotions, and participate in safety programs, while providing friendly, reliable service to every customer.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math; counting, addition, and subtraction.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and appreciated by answering questions about products.
• Gain knowledge of department products to respond to questions and suggest items.
• Offer product samples to help customers discover items.
• Inform customers of Drug GM and Home specials.
• Recommend Drug GM and Home items to meet customer needs.
• Review sell-by dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notifying management of repairs.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Effective communication skills

Stress management

Basic math

Job description

Kroger Co. in Medford, OR is seeking a Customer Service Associate to create outstanding experiences by helping customers, answering product questions, and maintaining a safe, inviting store environment.

You will assist the department manager in meeting sales goals, stock and label merchandise, stay aware of promotions, and participate in safety programs, while providing friendly, reliable service to every customer.