Home Goods Customer Service Specialist

Kroger Co.; Salem (OR); On-site; USD 32,000 - 46,000; Full time

Job summary

Kroger Family of Companies in Salem, OR is seeking a customer-focused team member to deliver outstanding service in the Drug GM and Home departments. You will help create a welcoming environment, answer product questions, and assist customers in finding items they need.

Assist the department manager in achieving sales goals, monitor stock and safety procedures, label and stock merchandise, and report discrepancies.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math; counting, addition, and subtraction.

Responsibilities

• Promote trust and respect among associates
• Create a welcoming environment for customers and answer questions
• Know products in department and respond to questions
• Offer product samples to help customers discover items
• Inform customers of specials
• Recommend items to meet customer needs
• Review sell-by dates and take action
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies
• Display a positive attitude
• Stay current with ads
• Reinforce safety procedures and identify hazards
• Notify management of accidents
• Report safety risks or illegal activity
• Perform essential functions with or without accommodation

Skills

Effective communication

Knowledge of basic math

Ability to handle stressful situations

Job description

Kroger Family of Companies in Salem, OR is seeking a customer-focused team member to deliver outstanding service in the Drug GM and Home departments. You will help create a welcoming environment, answer product questions, and assist customers in finding items they need.

Assist the department manager in achieving sales goals, monitor stock and safety procedures, label and stock merchandise, and report discrepancies.