Produce & Customer Experience Specialist

Kroger Co.; Burlington (WA); On-site; USD 24,000 - 36,000; Full time

Job summary

Kroger Co. in Burlington, WA is hiring for a customer service-focused associate. You will assist customers, promote store brands, maintain a safe, clean environment, and support department leadership to meet sales goals.

The role emphasizes friendly service, teamwork, and applying the company values of respect, integrity, and safety. Responsibilities include helping customers, stocking, processing produce items, and staying informed about promos.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Current food handler's permit required upon employment.

Responsibilities

• Role model the 3A’s of Friendly: acknowledge, assist and appreciate our Customers.
• Promote Corporate Brands to customers.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome and appreciated by answering questions about products.
• Gain and maintain knowledge of products sold within the department and respond to questions.
• Assist with the preparation produce platters/trays.
• Inform customers of produce specials.
• Recommend items to customers to ensure they get what they want and need.
• Adequately prepare, package, label and inventory merchandise.
• Review/inspect products for quality and freshness and take action as needed.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Ensure proper temperatures in cases and coolers are maintained and logs kept.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions.
• Practice preventive maintenance by inspecting equipment and reporting needs.
• Notify management of accidents.
• Report safety risks or illegal activity to store management.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a constructive manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek help to resolve issues.
• Provide support through interaction with minors, individuals with special needs, and older adults.
• Must be able to perform essential functions with or without accommodation.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Food handler permit

Job description

Kroger Co. in Burlington, WA is hiring for a customer service-focused associate. You will assist customers, promote store brands, maintain a safe, clean environment, and support department leadership to meet sales goals.

The role emphasizes friendly service, teamwork, and applying the company values of respect, integrity, and safety. Responsibilities include helping customers, stocking, processing produce items, and staying informed about promos.