Grocery Customer Experience Associate

Kroger Co.; Brookings (OR); On-site; USD 30,000 - 36,000; Full time

Job summary

Kroger Co. in Brookings, Oregon is seeking a department associate to deliver outstanding customer service, maintain a safe and clean store, and support the department manager in achieving sales targets.

Responsibilities include assisting customers, stocking and labeling merchandise, ensuring freshness, and communicating effectively. The role requires reliability, teamwork, and basic math skills.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail experience (desired).

Responsibilities

• Promote trust and respect among associates.
• Create an environment welcoming customers by answering questions about products.
• Know products and respond with suggestions.
• Offer product samples to help customers discover items.
• Inform customers of dairy specials.
• Provide customers with fresh products ordered.
• Recommend items to ensure customers get what they want.
• Check product quality and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with ads and promotions.
• Adhere to all food safety regulations.
• Ensure proper temperatures and maintain temperature logs.
• Reinforce safety procedures and notify unsafe conditions.
• Inspect equipment and report repairs needed.
• Notify management of accidents.
• Report safety risks and any illegal activity.
• Work cooperatively in high paced environments.
• Manage conflict in a constructive manner.
• Act with honesty and integrity regarding information.
• Follow directions and seek help to resolve issues.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform essential functions with or without accommodation.

Skills

Stress management

Communication skills

Basic math

Retail experience

Job description

Kroger Co. in Brookings, Oregon is seeking a department associate to deliver outstanding customer service, maintain a safe and clean store, and support the department manager in achieving sales targets.

Responsibilities include assisting customers, stocking and labeling merchandise, ensuring freshness, and communicating effectively. The role requires reliability, teamwork, and basic math skills.