Home & Garden Dept Lead — Lead, Coach & Delight Customers

Stein Garden Centers, Inc.; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Stein Garden Centers, Inc. in Wisconsin is seeking a Department Lead- Home & Garden to partner with the store management team and drive the company’s Mission, Vision and Values through leadership, enthusiasm and integrity.

The Department Lead will help execute MVV, be results-driven, and support team development while delivering an exceptional customer experience across the garden departments. The role requires strong leadership, clear communication, and the ability to train and coach associates

Qualifications

• Candidates must have a passion for horticulture, yard/home décor, and seasonal merchandise.
• Exceptional leadership qualities, while remaining approachable, confident and knowledgeable.
• Exceptional communication and interpersonal skills.
• Ability to train and develop sales associates.
• Possess time-management skills and multi-tasking abilities.
• Great organizational and problem-solving skills.
• Possess the ability to adapt and change based upon specific situations.
• Ability to interpret documents such as reports, training materials, operations manual, and other documents.
• Horticulture knowledge (Preferred).
• Skills in operating personal computers, POS systems, and various software packages (Preferred).

Responsibilities

• Ensure that each customer receives an exceptional customer experience by providing a friendly, helpful environment which includes greeting and engaging every customer, maintaining outstanding standards, demonstrating solid product knowledge and meeting all other components of the company’s customer service guidelines.
• In conjunction with management, train and coach associates in all aspects of the business to ensure they have the skills and product knowledge to provide a consistent, exceptional customer experience.
• Adapt management style and approach to a specific situation in order to achieve desired results.
• Foster a respectful work environment for all associates.
• Efficiently manage staff to maintain exceptional customer experience.
• Ensure a clean and safe work environment that includes fixtures, shelves, backroom, bathroom, and sales floor according to company policies.
• Ensure compliance with all policies and procedures through management; including but not limited to a clean uniform following company dress code.
• Ensure appropriate merchandise stock levels, merchandise quality and presentation. Ensure signage is current and displayed properly.
• Ensure accurate product inventory including appropriate on-hand counts and timely receipt of goods.
• Ability to use and understand POS system and computer systems; including but not limited to cash management, opening and closing tills, appropriate markdowns, customer returns and sign creation.

Skills

Leadership

Communication

Training & Dev

Time management

Organization

Adaptability

Document literacy

Horticulture knowledge

Tech & POS

Job description

Stein Garden Centers, Inc. in Wisconsin is seeking a Department Lead- Home & Garden to partner with the store management team and drive the company’s Mission, Vision and Values through leadership, enthusiasm and integrity.

The Department Lead will help execute MVV, be results-driven, and support team development while delivering an exceptional customer experience across the garden departments. The role requires strong leadership, clear communication, and the ability to train and coach associates