Guest Services Lead: Elevate Customer Experience

Stein Garden Centers, Inc.; Milwaukee (WI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Stein Garden Centers, Inc. in Milwaukee, WI seeks a Department Lead- Guest Services to partner with the store team in delivering an exceptional customer experience. You will lead, coach, and develop staff while ensuring standards, product knowledge, and MVV alignment.

You will help manage inventory, signage, and POS operations, fostering a respectful, results-driven environment. This role emphasizes teamwork, adaptability, and superior customer service.

Qualifications

• Exceptional leadership qualities and approachability.
• Strong communication and interpersonal skills.
• Ability to train and develop sales associates.
• Time-management and multi-tasking abilities.
• Great organizational and problem-solving skills.
• Ability to adapt to specific situations.
• Ability to interpret documents such as reports and operations manuals.
• Horticulture knowledge is preferred.
• Experience with POS and computer software is a plus.

Responsibilities

• Provide exceptional customer experience and greet customers.
• Train and coach associates with product knowledge.
• Adapt management style to achieve results.
• Foster a respectful work environment.
• Manage staff to maintain customer experience.
• Maintain clean, safe work environment per policies.
• Ensure merchandise stock levels, quality, and signage.
• Oversee inventory accuracy and timely receipts.
• Use POS systems for cash handling, tills, and sign creation.

Skills

Leadership

Communication

Training & Coaching

Time Management

Organization

Adaptability

Document Interpretation

Horticulture Knowledge

POS Systems

Tools

POS systems

Various software packages

Job description

Stein Garden Centers, Inc. in Milwaukee, WI seeks a Department Lead- Guest Services to partner with the store team in delivering an exceptional customer experience. You will lead, coach, and develop staff while ensuring standards, product knowledge, and MVV alignment.

You will help manage inventory, signage, and POS operations, fostering a respectful, results-driven environment. This role emphasizes teamwork, adaptability, and superior customer service.