Live Goods Dept Lead - Horticulture & Guest Experience

SteinsGardenCenters; Willow Creek (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

SteinsGardenCenters in Germantown, WI is seeking a Department Lead- Live Goods to partner with store leadership to drive the company’s Mission, Vision and Values and deliver an exceptional customer experience.

You will coach associates, manage daily operations, ensure product knowledge, merchandising standards and inventory accuracy while maintaining a welcoming, team-oriented environment.

Qualifications

• Passion for horticulture, yard/home décor, and seasonal merchandise.
• Exceptional leadership qualities, while remaining approachable, confident and knowledgeable.
• Exceptional communication and interpersonal skills.
• Ability to train and develop sales associates.
• Time-management and multi-tasking abilities.
• Great organizational and problem-solving skills.
• Ability to adapt and change based upon specific situations.
• Horticulture knowledge preferred; POS and PC skills beneficial.

Responsibilities

• Ensure that each customer receives an exceptional customer experience by providing a friendly, helpful environment.
• In conjunction with management, train and coach associates in all aspects of the business to ensure they have the skills and product knowledge to provide a consistent, exceptional customer experience.
• Adapt management style to specific situations to achieve desired results.
• Foster a respectful work environment for all associates.
• Efficiently manage staff to maintain exceptional customer experience.
• Ensure a clean and safe work environment per company policies.
• Ensure inventory accuracy and proper signage across departments.
• Operate POS and computer systems, including cash handling and tills.

Skills

Leadership

Communication

Train & develop staff

Time management & multitasking

Organization

Adaptability

Interpreting documents

Horticulture knowledge

Tools

POS systems

General software proficiency

Job description

SteinsGardenCenters in Germantown, WI is seeking a Department Lead- Live Goods to partner with store leadership to drive the company’s Mission, Vision and Values and deliver an exceptional customer experience.

You will coach associates, manage daily operations, ensure product knowledge, merchandising standards and inventory accuracy while maintaining a welcoming, team-oriented environment.