Garden & Home Department Lead - Elevate Customer Experience

Stein Garden Centers, Inc.; Greenfield (WI); Hybrid; USD 20,664,000 - 30,307,000; Full time

Job summary

Greenfield Steins Garden & Home in Greenfield, WI is seeking a Department Lead to partner with the management team to deliver exceptional customer experiences and uphold our MVV. You will coach associates, ensure product knowledge, and supervise daily operations on the sales floor and backroom.

Responsibilities include training staff, maintaining inventory accuracy, managing tills, and ensuring safety and merchandise presentation. Physical demands apply; prior horticulture knowledge is a plus.

Qualifications

• Leadership qualities with ability to coach and develop staff.
• Strong communication and interpersonal skills.
• Passion for horticulture, yard/home décor, and seasonal merchandise.

Responsibilities

• Lead department operations and assist management in MVV execution.
• Train and coach associates to deliver exceptional customer experiences.
• Manage staffing, inventory, and POS operations to maintain accuracy and efficiency.
• Ensure clean, safe, and organized work areas and merchandise presentation.

Skills

Leadership

Training & coaching

Customer service

Product knowledge

POS system experience

Team management

Tools

POS systems

Computer systems

Job description

Greenfield Steins Garden & Home in Greenfield, WI is seeking a Department Lead to partner with the management team to deliver exceptional customer experiences and uphold our MVV. You will coach associates, ensure product knowledge, and supervise daily operations on the sales floor and backroom.

Responsibilities include training staff, maintaining inventory accuracy, managing tills, and ensuring safety and merchandise presentation. Physical demands apply; prior horticulture knowledge is a plus.