Live Goods Lead - Department Leader & CX Champion

Stein Garden Centers, Inc.; Wisconsin; On-site; USD 19,000 - 30,000; Full time

Job summary

Stein Garden Centers, Inc. seeks a Department Lead- Live Goods in Big Bend, WI to partner with store leadership in delivering an exceptional customer experience. You will lead Live Goods, coach team members, and ensure product quality, inventory accuracy and safe, clean operations on the sales floor.

The role emphasizes friendly leadership, teamwork, and adapting to daily store needs while maintaining MVV alignment and a positive, helpful attitude for customers and staff alike.

Qualifications

• Exceptional leadership qualities, while remaining approachable and knowledgeable.
• Excellent communication and interpersonal skills.
• Ability to train and develop sales associates.
• Strong time-management and multi-tasking abilities.
• Great organizational and problem-solving skills.
• Ability to adapt to specific situations and change as needed.
• Horticulture knowledge preferred.

Responsibilities

• Ensure exceptional customer experience through friendly, helpful service and product knowledge.
• Train and coach associates to deliver a consistent customer experience.
• Adapt management style to achieve desired results.
• Foster a respectful, collaborative work environment.
• Efficiently manage staff to maintain service standards.
• Ensure cleanliness, safety, and compliance with policies.
• Maintain merchandise levels, quality, presentation, and signage.
• Oversee inventory accuracy and timely receipt of goods.
• Utilize POS and computer systems for cash handling and transactions.

Skills

Leadership

Communication

Training

Time management

Organization

Problem solving

Adaptability

Horticulture knowledge

Job description

Stein Garden Centers, Inc. seeks a Department Lead- Live Goods in Big Bend, WI to partner with store leadership in delivering an exceptional customer experience. You will lead Live Goods, coach team members, and ensure product quality, inventory accuracy and safe, clean operations on the sales floor.

The role emphasizes friendly leadership, teamwork, and adapting to daily store needs while maintaining MVV alignment and a positive, helpful attitude for customers and staff alike.