Live Goods Lead: Customer Experience & Team Coach

Stein Garden Centers, Inc.; Kimberly (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Stein Garden Centers, Inc. seeks a Department Lead- Live Goods in Kimberly, WI. You will partner with management to lead the team, champion MVV, and deliver an exceptional customer experience.

The role emphasizes friendly leadership, product knowledge, and a positive work environment. Responsibilities include coaching staff, ensuring merchandising standards, inventory accuracy, and effective use of POS systems.

Qualifications

• Passion for horticulture, yard/home décor, and seasonal merchandise.
• Exceptional leadership and communication skills.
• Ability to train and develop sales associates.
• Time-management and multi-tasking abilities.
• Strong organizational and problem-solving skills.
• Horticulture knowledge preferred.

Responsibilities

• Provide exceptional customer experience with friendly, helpful service.
• Train and coach associates to uphold high standards.
• Adapt leadership to achieve desired results and foster teamwork.
• Maintain a clean, safe, and well-stocked work environment.
• Ensure inventory accuracy and proper stock levels.
• Operate POS system and manage cash handling and sign creation.

Skills

Leadership

Customer service

Training

Time management

Communication

Problem solving

Organizational skills

Tools

POS system

Computer software

Job description

Stein Garden Centers, Inc. seeks a Department Lead- Live Goods in Kimberly, WI. You will partner with management to lead the team, champion MVV, and deliver an exceptional customer experience.

The role emphasizes friendly leadership, product knowledge, and a positive work environment. Responsibilities include coaching staff, ensuring merchandising standards, inventory accuracy, and effective use of POS systems.