Home Equity Loan Officer

Enrich Loans; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision plan options

Company-paid life insurance

Employee Assistance Program

Generous PTO and sick time

Job summary

Enrich Loans in Phoenix is seeking a Home Equity Loan Officer to assist customers in accessing their home equity. You will engage directly with clients via phone and email, providing tailored advice on loan products that meet their financial needs.

Ideal candidates should possess strong customer service and communication skills, along with a desire to help clients make informed financial decisions. The role offers a supportive culture, competitive compensation, and a variety of comprehensive benefits from day one.

Qualifications

• Strong customer service, sales, or relationship management experience in mortgage, finance, or real estate.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.

Responsibilities

• Engage with clients to understand their unique financial situations.
• Act as a trusted advisor for home equity loan options.
• Walk customers through the entire loan application process.

Skills

Customer service experience

Sales or relationship management

Excellent communication skills

Organizational abilities

Tech-savvy

Education

NMLS State License

Tools

CRM

POS

LOS

Job description

Enrich Loans is dedicated to making home financing clear, flexible, and stress-free for everyday borrowers. We offer competitive loan programs with reliable funding, smooth execution, and exceptional service from application to closing. Our goal is to guide each customer with transparency and care, building long‑term relationships that support their dreams of homeownership.

Role Summary

The Home Equity Loan Officer-Consumer Direct will be the key advisor for customers looking to tap into the equity of their homes to meet their financial needs. You will collaborate directly with consumers via phone, email, and other digital channels, helping them understand the best home equity loan products for their situation.

Responsibilities

• Engage with clients to understand their unique financial situations, goals, and concerns. Tailor your approach to align with their specific needs—whether they are looking for a simple loan, home renovation funding, or debt consolidation.
• Act as a trusted advisor to explain the features and benefits of various home equity loan options (e.g., HELOCs, fixed‑rate loans), ensuring customers make well‑informed decisions based on their individual financial profiles and objectives.
• Walk customers through the entire loan application process, helping them gather necessary documentation, explaining next steps, and ensuring a smooth, efficient experience from start to finish.
• Review and analyze customers' financial information, including credit reports, income verification, and property value assessments, to determine loan eligibility. Recommend appropriate loan products based on their unique financial needs and risk profile.
• Work towards and meet monthly production goals, driving loan closings while delivering exceptional service and understanding of customer needs.
• Build long‑term relationships with customers by providing exceptional, personalized service. Maintain ongoing contact to follow up on past loans, offer new opportunities, and promote customer loyalty.
• Utilize digital platforms and CRM tools to manage leads, track applications, and communicate efficiently with clients. Use technology to simplify processes and provide clients with real‑time updates and status reports.
• Ensure all loan transactions and communications comply with industry regulations, company policies, and fair lending practices. Keep up to date on applicable laws, including privacy and disclosure regulations.
• Stay up‑to‑date on trends in the home equity loan market, as well as emerging digital tools, to better serve your clients and provide them with the best solutions available.

Requirements

• Strong customer service, sales, or relationship management experience (mortgage, finance, or real estate).
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Tech‑savvy and comfortable learning new systems.
• Self‑motivated and goal‑oriented, able to manage a pipeline.
• NMLS State Licensed or willingness and eligibility to obtain one.
• Prior Home Equity or Mortgage experience preferred.
• NMLS State License preferred.
• Knowledge of home equity guidelines, appraisal process, and loan structuring preferred.
• Working knowledge of industry tools, such as a CRM, POS, and LOS, preferred.

What Sets Us Apart

We’re committed to creating an environment where our team can thrive, both professionally and personally. Here’s what you can expect when you join our organization:

Comprehensive Benefits from Day One

• A range of medical, dental, and vision plan options to meet your needs
• Company‑paid life insurance, short‑term, and long‑term disability coverage
• Access to an Employee Assistance Program offering confidential support for personal, work‑life, and everyday needs

Work‑Life Integration That Works

• 9 company‑recognized holidays, plus your birthday off
• 2 floating holidays for added flexibility
• Generous PTO and sick time
• Paid time off to vote
• Paid parental leave and bereavement leave

High‑Quality Leads: Our marketing team delivers a steady stream of warm leads, so you can spend more time closing and less time prospecting.

Technology‑Driven: Modern systems make it easier to manage your pipeline and communicate with clients efficiently.

Customer‑First Philosophy: We are not here to push products—we are here to help people make confident, informed financial decisions.

Supportive Culture: From training to mentorship, we provide the tools and environment to help you thrive.

Growth‑focused: Whether you are growing your pipeline or aiming for leadership, we will help you get there.

Whether you are already licensed or just starting your journey in the lending space, we will help you succeed. Not state licensed? No problem, we will provide the training and guidance you need to get licensed and ready to launch your new career!

Emporium TPO LLC DBA Enrich Loans is an equal opportunity employer. At Enrich Loans, we are committed to treating all Applicants and Employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

All offers of employment are contingent upon the successful completion of a background check in accordance with company policy and applicable laws.