Home Equity Production Services Specialist

Citizens Bank; Johnston (RI); Presencial; USD 38 000 - 48 000; Tempo integral

Resumo da oferta

Citizens Bank in Johnston, RI seeks an attentive call center specialist to deliver world-class service to customers and teammates. You will handle Home Equity Line of Credit inquiries from data entry through loan closing, applying knowledge of loan guidelines and regulatory requirements.

This role requires accurate data entry, effective communication, and the ability to work in a fast-paced environment. You will schedule closings, review details with customers, and ensure all transactions align

Qualificações

• Proven ability to navigate a data entry system or related applications.
• Familiarity with Empower, Mainframe, Finesse Phone System and internal bank systems preferred.
• Knowledge of policies and procedures relating to Home Equity products.
• Strong computer skills and proficient communication (verbal and written).
• Ability to work in a fast-paced environment with attention to regulatory requirements.

Responsabilidades

• Respond to Home Equity Line of Credit inquiries from data entry through loan closing.
• Make outbound and inbound calls to schedule closings with customers and branches.
• Clearly communicate transaction details to prevent surprises and ensure accuracy.
• Adhere to regulatory and bank guidelines and meet productivity/quality standards.

Conhecimentos

Data entry

Call center tools

Home Equity knowledge

Verbal & written communication

Regulatory knowledge

Team collaboration

Fast-paced work

Reliability & schedule flexibility

Problem solving

Ferramentas

Empower

Mainframe

Finesse Phone System

Descrição da oferta de emprego

Description

As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! While in this role, you are responsible for providing world-class service to both internal and external bank customers in an incoming call center environment. Additionally, you will accurately and professionally respond to all inquiries regarding Home Equity Line of Credit application for the time of data entry to the loan closing process. You must have knowledge of loan guidelines, ability to rework loans, and must be familiar with state and federal regulations. Lastly, you will adhere to regulatory and bank guidelines while meeting department productivity and quality standards. Most importantly, at Citizens we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role and make an impact!

Primary responsibilities include

• Accurately and professionally respond to all inquiries regarding Home Equity Line of Credit application from the time of data entry to the loan closing process.
• Make outbound calls and respond to inbound calls from customers and branch colleagues to schedule closings.
• Review and effectively, completely, and accurately communicate the details of the transaction to ensure that there are no surprises.
• Adhere to regulatory and bank guidelines.
• Meet department productivity and quality standards.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • Requires ability to navigate a data entry system or other relevant applications
  • Familiarity with Empower, Mainframe, Finesse Phone System and other internal bank systems preferred
  • Knowledge of policies and procedures relating to Home Equity products
  • Strong computer skills
  • Excellent verbal and written communication skills, telephone etiquette and friendly attitude
  • Effective interpersonal stills, must be a team player
  • Ability to work in a fast-paced environment
  • Dependable and willing to be flexible with work schedule, including working overtime as needed
  • Understanding of regulatory requirements
• Preferred Qualifications
  • Retail branchexperience preferred
  • Call center experience preferred

Hours & Work Schedule

• Hours per Week: 40 hours
• Work Schedule: M - F 8:15 am - 5:00 pm

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.