Home Energy Outreach Pro — Field-Based

Resource Innovations; San Diego (CA); On-site; USD 34,000 - 44,000; Full time

Job summary

Resource Innovations is seeking a Residential Outreach Specialist to support enrollment in the Energy Savings Assistance Program in the San Diego area. This field-based role involves door-to-door canvassing, meeting with utility customers, and ensuring eligibility and documentation for energy-saving measures.

The position emphasizes strong communication, community outreach, and sales-oriented customer service, with travel within the service area and a focus on energy education and practical

Qualifications

• High school diploma or equivalent.
• At least one year of professional work experience preferably in sales, customer service, community outreach, education, or a related field.
• Ability to obtain and maintain active Home Improvement Salesperson registration through the CSLB.
• Valid California driver’s license in good standing.
• Must have a reliable vehicle, with the minimum required level of automobile insurance, for regular travel throughout the assigned service area.
• Strong interpersonal, communication, and customer-service skills.
• Ability to explain program requirements and energy-conservation concepts clearly to customers from a variety of backgrounds.
• Ability to accurately complete forms, collect documentation, and maintain confidential customer information.
• Ability to work independently, manage appointments, and meet established outreach and enrollment goals.

Responsibilities

• Conduct outreach to eligible households through door-to-door canvassing, customer lead lists, referrals, prior customer recommendations, census tract information, and other approved sources.
• Meet with utility customers to explain the Energy Savings Assistance Program and communicate the benefits of participation.
• Explain household income requirements and residential property eligibility criteria.
• Describe available energy-conservation measures, their anticipated benefits, and the timing of each phase of the program.
• Provide energy-conservation education and practical cost-saving recommendations to help customers establish energy-saving goals.
• Evaluate and document household income eligibility and the structural eligibility of each residence.
• Complete enrollment paperwork and obtain all required documentation from eligible households.
• Maintain accurate, complete, and legible customer records using required program forms and data-collection systems.
• Install eligible basic energy- and water-saving measures, which may include LED light bulbs, torchiere lamps, smart power strips, faucet aerators, toilet water-saving devices.
• Maintain professional and respectful interactions with customers while working in and around their homes.
• Follow all company safety policies and procedures and conduct work in a manner that protects the health and safety of employees, customers, and the public.
• Perform other duties as assigned.

Skills

Sales experience

Customer service

Communication

Outreach

Independent work

Education

High school diploma or equivalent

Job description

Resource Innovations is seeking a Residential Outreach Specialist to support enrollment in the Energy Savings Assistance Program in the San Diego area. This field-based role involves door-to-door canvassing, meeting with utility customers, and ensuring eligibility and documentation for energy-saving measures.

The position emphasizes strong communication, community outreach, and sales-oriented customer service, with travel within the service area and a focus on energy education and practical