Residential Energy Outreach Specialist (Part-Time)

Resource-Innovations; San Diego (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Salary: $20/hr base + incentives

Discretionary annual bonus

Three weeks of paid vacation

401(k) with employer match

Medical, dental and vision coverage

Parental leave

Employee assistance program

Commuter benefits

Job summary

Resource Innovations in the San Diego area is seeking a Residential Outreach Specialist to promote enrollment in the Energy Savings Assistance Program. This field-based role engages with customers to determine eligibility and explain program benefits, while collecting documentation and installing basic energy-saving measures.

You will canvass households, meet with utility customers, and maintain accurate records, following safety policies and providing energy education and cost-saving

Qualifications

• High school diploma or equivalent.
• At least one year of professional work experience preferably in sales, customer service, community outreach, education, or a related field.
• Ability to obtain and maintain active Home Improvement Salesperson registration through the California Contractors State License Board (CSLB).
• Valid California driver’s license in good standing.
• Must have a reliable vehicle, with the minimum required level of automobile insurance, for regular travel throughout the assigned service area.
• Strong interpersonal, communication, and customer-service skills.
• Ability to explain program requirements and energy-conservation concepts clearly to customers from a variety of backgrounds.
• Ability to accurately complete forms, collect documentation, and maintain confidential customer information.
• Ability to work independently, manage appointments, and meet established outreach and enrollment goals.

Responsibilities

• Conduct outreach to eligible households through door-to-door canvassing, customer lead lists, referrals, prior customer recommendations, census tract information, and other approved sources.
• Meet with utility customers to explain the Energy Savings Assistance Program and communicate the benefits of participation.
• Explain household income requirements and residential property eligibility criteria.
• Describe available energy-conservation measures, their anticipated benefits, and the timing of each phase of the program.
• Provide energy-conservation education and practical cost-saving recommendations to help customers establish energy-saving goals.
• Evaluate and document household income eligibility and the structural eligibility of each residence.
• Complete enrollment paperwork and obtain all required documentation from eligible households.
• Maintain accurate, complete, and legible customer records using required program forms and data-collection systems.
• Install eligible basic energy- and water-saving measures, which may include: LED light bulbs, Torchiere lamps, Smart power strips, Faucet aerators, Toilet water-saving devices.
• Maintain professional and respectful interactions with customers while working in and around their homes.
• Follow all company safety policies and procedures and conduct work in a manner that protects the health and safety of employees, customers, and the public.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication

Customer service

Education

High school diploma or equivalent

Job description

Resource Innovations in the San Diego area is seeking a Residential Outreach Specialist to promote enrollment in the Energy Savings Assistance Program. This field-based role engages with customers to determine eligibility and explain program benefits, while collecting documentation and installing basic energy-saving measures.

You will canvass households, meet with utility customers, and maintain accurate records, following safety policies and providing energy education and cost-saving