Home Delivery Experience Specialist

Lowe's Companies, Inc.; Fairdale (KY); On-site; USD 30,000 - 50,000; Full time

Job summary

Lowe's Companies, Inc. in Fairdale, Kentucky, is seeking a customer-facing professional to enhance the in-home delivery experience. Responsibilities include managing customer inquiries, solving issues, and collaborating with vendors and logistics. The role requires strong interpersonal skills and proficiency in Microsoft Office. A background in customer service (1-2 years) is preferred. Join Lowe's, a Fortune 100 home improvement company, and help improve community spaces.

Qualifications

• Ability to read, write, and perform basic math skills.
• Strong interpersonal and problem-solving skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Serve as the primary point of contact for both internal and external customer inquiries.
• Communicate with customers to capture feedback and enhance the in-home delivery experience.
• Proactively manage and resolve customer issues, including escalations.
• Monitor and work alerts, queues, and cases through case/order management systems.

Skills

Customer service skills

Interpersonal skills

Problem-solving skills

Proficiency in Microsoft Office Suite

Education

1-2 Years in customer service or support roles

Job description

Lowe's Companies, Inc. in Fairdale, Kentucky, is seeking a customer-facing professional to enhance the in-home delivery experience. Responsibilities include managing customer inquiries, solving issues, and collaborating with vendors and logistics. The role requires strong interpersonal skills and proficiency in Microsoft Office. A background in customer service (1-2 years) is preferred. Join Lowe's, a Fortune 100 home improvement company, and help improve community spaces.