Home Delivery Experience Specialist

Lowe's Companies, Inc.; Nashville (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

Lowe's Companies, Inc. in Nashville, TN is looking for a talented customer service representative. You will serve as the primary point of contact for both internal and external inquiries, manage customer issues, and collaborate with vendors to enhance the delivery experience. The ideal candidate will have strong problem-solving and communication skills, with proficiency in Microsoft Office. This role offers the opportunity to contribute to a culture of continuous improvement within the organization.

Qualifications

• Ability to read, write, and perform basic math skills.
• Strong interpersonal and problem-solving skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Manage and resolve customer issues including escalations.
• Collaborate with vendors to ensure timely deliveries.
• Maintain accurate documentation of orders and changes.

Skills

Customer service skills

Interpersonal skills

Problem-solving skills

Communication skills

Microsoft Office proficiency

Education

1-2 Years in customer service or support roles

Job description

Lowe's Companies, Inc. in Nashville, TN is looking for a talented customer service representative. You will serve as the primary point of contact for both internal and external inquiries, manage customer issues, and collaborate with vendors to enhance the delivery experience. The ideal candidate will have strong problem-solving and communication skills, with proficiency in Microsoft Office. This role offers the opportunity to contribute to a culture of continuous improvement within the organization.