Customer Experience Specialist – Home Improvement Retail

Lowe's Companies, Inc.; Helena (MT); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company 401(k) with match

Employee Stock Purchase Program

Associate Discount 10%

Track to the Trades program

Job summary

Lowe's Customer Service Associate role located in the United States. You will welcome customers, help them find products, and provide friendly, professional service across departments such as Appliances, Cabinets, Flooring, Live Nursery, and more.

Daily tasks include assisting with locating merchandise, answering questions, and ensuring orders and deliveries meet expectations. The position emphasizes customer interaction, merchandise preparation, and cross-training in other store areas to

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• 6 months of Retail and/or customer service experience
• Bi-lingual skills
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail technology

Basic math

Stamina

Job description

Lowe's Customer Service Associate role located in the United States. You will welcome customers, help them find products, and provide friendly, professional service across departments such as Appliances, Cabinets, Flooring, Live Nursery, and more.

Daily tasks include assisting with locating merchandise, answering questions, and ensuring orders and deliveries meet expectations. The position emphasizes customer interaction, merchandise preparation, and cross-training in other store areas to