Home Delivery Experience Coordinator

Crate and Barrel; Cranbury Township (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

Crate and Barrel is seeking a Home Delivery Customer Service Coordinator to serve as the vital link between stores, the home delivery center, and third-party carriers. You will coordinate with drivers, vendors, customers, and internal teams to plan freight movements in a fast-paced environment.

This role rewards strong organizational skills, meticulous attention to detail, and a passion for service, with opportunities to rotate through departments to meet business demand.

Qualifications

• Requires strong customer service and communication skills.
• Attention to detail and the ability to coordinate multiple moving parts.
• Comfort with coordinating with stores, drivers, vendors, and customers.

Responsibilities

• Acts as liaison between stores and service providers to respond to customer needs and requests.
• Inspects all products prior to customer pick-up.
• Acts as liaison between customers and various company departments.
• Resolves customer problems and complaints within guidelines.
• Moves physical goods and sets up shipments to third parties; adjusts delivery times.
• Performs related clerical duties and general housekeeping of facility areas.
• Rotates through departments to meet business demands.
• Participates in training on technology upgrades and new systems.
• Executes tasks to achieve daily productivity and quality goals.

Skills

Customer service

Communication skills

Active listening

Professional phone voice

Team player

Attention to detail

Education

High School Diploma or GED

Job description

Crate and Barrel is seeking a Home Delivery Customer Service Coordinator to serve as the vital link between stores, the home delivery center, and third-party carriers. You will coordinate with drivers, vendors, customers, and internal teams to plan freight movements in a fast-paced environment.

This role rewards strong organizational skills, meticulous attention to detail, and a passion for service, with opportunities to rotate through departments to meet business demand.