Home Delivery Dispatch Specialist

The Suddath Companies; West Columbia (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

NXTPoint Logistics, a leading logistics provider, seeks a Local Dispatch Operations role in West Columbia, TX to manage route planning and contractor coordination for Home Delivery and Last Mile services.

You will organize daily routes, liaise with local warehouses, track contractor progress, and resolve issues to keep deliveries on schedule. Prior dispatcher or logistics experience is valued and English proficiency is required.

Qualifications

• Must have a minimum of two years’ experience in customer service, transportation industry, or related field.
• Experience in Home Delivery or Last Mile preferred.

Responsibilities

• Manage local dispatch operations and route assignments to optimize efficiency and profitability for drivers.
• Coordinate routes with local warehouse and ensure Reverse Logistics orders are picked up and returned to the store.
• Check Independent Contractor documents and licensing as needed and distribute daily routes to contractors.
• Monitor and address customer, driver, or route issues as they arise and maintain good contractor relations.
• Enter notes into the DMS and assist in auditing previous day’s paperwork.
• Ensure vehicles and trailers are compliant with DOT/CSA regulations and well-maintained.

Skills

Customer service mindset

Multi-tasking

Teamwork

Flexibility

Patience

Organization

Communication

Problem solving

Safety training

Education

High school diploma or GED

Tools

DMS

Job description

NXTPoint Logistics, a leading logistics provider, seeks a Local Dispatch Operations role in West Columbia, TX to manage route planning and contractor coordination for Home Delivery and Last Mile services.

You will organize daily routes, liaise with local warehouses, track contractor progress, and resolve issues to keep deliveries on schedule. Prior dispatcher or logistics experience is valued and English proficiency is required.